General Q&A Questions

Product Condition & Authenticity (Standard Excellence)

Do you sell brand-new hard drives? How can I be sure of the condition? At Robert Electronics, we pride ourselves on absolute transparency and descriptive accuracy. We understand that enterprise hardware requires zero ambiguity.

  • If you select "New": You will receive a 100% factory-fresh, unused unit. In 2025, we implemented a rigorous multi-stage supplier audit specifically to ensure that our "New" inventory is strictly original and has never been refurbished or recertified.

  • If you select "Recertified" or "Used": You will receive a unit that has been professionally cleared, tested, and graded (Grade A/B) to match your specific selection.

  • The Promise: You get exactly what you pay for. your choice dictates the product condition, and our logistics team ensures 100% compliance with your order specifications.

Are both New and Used products covered by warranty? Yes. Regardless of whether you choose a premium New unit or a budget-friendly Recertified drive, every product is backed by our signature 5-Year Comprehensive Warranty. While the initial cost varies based on the condition you select, our commitment to long-term reliability and RMA support remains identical for every customer.

How do you verify the quality before shipping? Every drive undergoes a final verification process where the Serial Number (SN) is logged and our tamper-evident warranty label is applied. This label acts as your "Certificate of Authenticity," guaranteeing that the drive’s physical condition aligns perfectly with the description on your invoice.

Shipping & Tracking

What are the estimated delivery times?

  • United Kingdom: 5-10 working days.

  • USA & Canada: 7-15 working days.

  • France & Germany: 6-10 working days.

  • Other EU Countries: 10-14 working days.

  • Australia & New Zealand: 7-15 working days.

Why is my tracking number not showing updates? This is a normal part of our international logistics process. During the In-Transit Phase (from our SG/MY hubs to your country), the local courier will show "We're expecting your parcel." Once it clears customs and reaches your local sorting center, tracking will activate with daily updates until delivery. This does not affect your total delivery time.

Warranty & Returns

Can I trust the 5-Year Warranty? Yes. All drives (New or Certified Refurbished) are backed by our 5-year RMA warranty. For OEM versions, warranty service is provided directly by Robert Computer Hardware Ltd. If you encounter an issue, contact us with your Serial Number (SN) and we will handle the replacement or repair efficiently.

How do I get technical support? For drives not recognized by Windows, we recommend checking your SATA interface or server backplane compatibility. We also suggest running Seagate SeaTools to confirm any hardware faults before initiating an RMA.